Strategy-led marketing for growing businesses
Multicomma

Our process, Built around you

Start with the goal.
Give the work a reason.

Understand the business problem, choose the priorities, put the plan into practice, and assess what happens. You’ll know why we’re doing the work and where your input matters.

Let’s find your starting point
Less guesswork. More clarity.

Know the plan.
Know your next step.

  1. 01Connect
  2. 02Plan
  3. 03Create
  4. 04Launch
  5. 05Improve
A business goal before a scopeDecisions tied to customer needsUseful measures agreed up front

From first hello to what’s next

A process with
room for you.

The goal sets the direction. Your budget, available evidence, and capacity help us choose a realistic scope and pace.

  1. 01

    A conversation

    Start with the real problem.

    Tell me what you sell, who you want to reach, and what happens between someone finding you and becoming a customer. We’ll discuss the obstacle, the opportunity, and whether I can help.

    What you can expect
    A proposed scope, investment, and next steps.
    Where you come in
    Your priorities, questions, and an honest picture of where things stand.
  2. 02

    Discovery & planning

    Give the work a direction.

    We review your audience, offer, current marketing, and available evidence. Then we set priorities, agree on the customer action we want to support, and define what we can measure.

    What you can expect
    A strategy brief with priorities, agreed measures, responsibilities, and review points.
    Where you come in
    The onboarding questionnaire, available materials, and one lead for feedback.
  3. 03

    Create & refine

    Put the strategy to work.

    I create the agreed pages, messages, and marketing materials around the customer decisions we identified. At each review, we check the work against the business goal and the evidence we have.

    What you can expect
    Work you can review against the brief, with the agreed revisions.
    Where you come in
    Consolidated feedback and approvals at each checkpoint.
  4. 04

    Prepare & launch

    Put the details through their paces.

    Check that the offer is accurate, the inquiry or booking path works, and any agreed tracking records the intended actions. Review the website across devices and approve campaign destinations before publishing.

    What you can expect
    An agreed launch checklist, your approval, and a practical handover.
    Where you come in
    Final factual checks, account invitations where needed, and permission to go live.
  5. 05

    Care & improvement

    Build on what you learn.

    With ongoing marketing support, we compare the agreed measures with the starting point and discuss the quality of the inquiries you receive. We use that evidence to decide what to keep, change, or test next. Care plans cover the upkeep agreed in your scope.

    What you can expect
    A defined care or marketing plan, or a clear handover if the project ends here.
    Where you come in
    Business updates, customer feedback, and the next priorities.

After we agree the scope

Let’s get the details
out of your inbox.

The onboarding questionnaire gathers the details we’ll use at kickoff: your audience, goals, materials, and working preferences. It’s for an agreed project; you don’t need to complete it to inquire.

Preview the questionnaire

A few practical details

Know what
to expect.

Let’s talk about your business

You don’t need all the answers.
Just a place to start.

Tell me what you’d like to improve. We’ll work out what matters first and whether we’re the right fit.

Start a project